How NovaBank Increased Digital Adoption by 240%

The Client

The Challenge

Our Approach

The Solution

We rebuilt the digital platform from the ground up with a streamlined onboarding flow, intuitive dashboards and in-app support. A phased rollout with user testing at every stage ensured a smooth transition.

Results

240% increase in digital adoption within 6 months Onboarding abandonment reduced from 68% to 19% Branch foot traffic for routine transactions down 45% Customer satisfaction score rose from 3.1 to 4.6/5